Telstra ID Registration-Online security is something everyone values, but every day many accounts are stolen and sold on the black market. Avoid logging in to your account from a public computer, especially if it is money-related. You will be warned by mainstream browsers if you install them. If you get an email from the bank, don’t click on it directly. Instead, call the bank. Consumers are often required to show proof of identity to sign up for certain businesses such as internet providers or phone companies.
Creating an identity portfolio
For those who don’t have standard identification documents like a driver’s license or passport, this can prove problematic. It’s easy. Fill out the 4-step process at www.telstra.com.au/join. To register, you will need your account number. Telstra will send you a “once-off” PIN (Personal Identity Number) to enable you to complete your registration.
Pre-paid mobile service
Telstra ID Registration- Use your Telstra ID to log in to the My Telstra App. Select the bill that you wish to pay, and then select Pay Now. Select Request payment extension. Accept. After you have closed the app forcefully, open the Telstra 24×7 app again. This should resolve any issues that are causing the app not to work correctly or freeze. If the app does not respond, turn off the device and wait for about 10-30 seconds before attempting to restart.
My Telstra – Apps on Google Play
This tip sheet outlines alternative methods that can be accepted by telecommunications companies such as Vodafone, Optus, Telstra, and Optus. Log in to My Telstra and you can view services, make payments and get help. You can also find discounts in shops, earn points, view webmail, and receive exclusive benefits such as Telstra Plus. Register today.
My Telstra myid.telstra.com
Internet relay users by internet-relay go to nrschat.nrscall.gov.au and enter and * Translating and Interpreting Service (TIS National) on 131 450 and ask for the NBN Contact Centre on Download My Telstra app. My Telstra can be accessed via a browser.
Telstra ID Registration
The My Telstra app allows you to manage your account and services using your compatible smartphone, tablet, or computer. Is Foxtel part of Telstra? Foxtel is controlled by News Corporation Ltd (65%) and Telstra Corporation Ltd. Who do I contact about Telstra? If you have a complaint that is a new or existing, you can contact us via our online form or phone us at
Who do I contact regarding Foxtel?
Telecommunication Industry Ombudsman (TIO) in the event of a complaint to Foxtel’s home phone or broadband services or products – You can request a payment extension for your Telstra Service via the My Telstra App.
What do I do if I want to grieve about the NBN?
If you purchase a pre-paid mobile handset or mobile broadband, the law requires that businesses verify the identity of the user when it is time to activate the service. Optus Who do I contact about Telstra? If you are experiencing a new or an existing complaint, please contact us via our online form, or call us at
Does the Ombudsman charge a fee?
To access all of your Telstra services, you only need to sign in with your Telstra ID. Register for a TelstraID now if you don’t already have one. In general, you can select and select from a selection of 1 primary ID. When selecting one of your IDs, be sure it’s got your photo and displays your name, birth date, and signature.
Telstra ID Registration Online
| Secondary Identification accepted by Telstra | ||
| Document Type | Description | Points |
| Current Telstra Customer | Must be more than six months | 70 |
| Police/Defence Force ID | With Photo | 60 |
| Credit Card with photo | Credit cards should only be obtained from the customer as a last resort if they can’t produce another Secondary ID type | 50 |
| Aged Pension card | 40 | |
| Credit, Debit, or ATM card | Australian financial institution cards only Credit, Debit, or ATM cards should only be obtained from the customer as a last resort if they can’t produce another Secondary ID type |
40 |
| Medicare card | 25 | |
| Disability Pension card | 25 | |
| Health Care card | 25 | |
| Social Security Card | 25 | |
| Birth Certificate | If the name changes, they need to provide a marriage certificate | 40 |
| Mortgage Document | 35 | |
| Certificate of Title | Title Number, issuer, and issue date | 35 |
| Valid Australian Proof of Age | 35 | |
| Employment ID card | With Photo, the Employee number, and employer | 40 |
| Employee ID No Photo | 30 | |
| Tertiary Student ID card | With Photo, Student Number-Issuing body such as University or TAFE | 25 |
| Drivers Licence (International / Overseas) | 25 | |
| Private Health Insurance Membership card | 25 | |
| Local Council Rates notice | 25 | |
| Gas, electricity, vehicle registration bills | Less than six months old | 25 |
| Drivers Licence Paper | 25 | |
| Adoption/Marriage certificate | 25 | |
| Electoral Roll record | With issuing body and issue date | 25 |
| Financial Institute account Statement | With issuing body and issue date | 25 |
Who can I complain to about Foxtel?
Businesses must verify the identity of customers when they activate a pre-paid phone or mobile broadband service. You can use a variety of documents to prove your identity to activate a pre-paid service.
How do I set up my Telstra online account?
For questions regarding the location or damage to NBN equipment, you should contact NBN Co. Telecommunications Industry Ombudsman, (TIO), which provides dispute resolution services. TIO can help you resolve any complaints about a telco.
| Primary documents accepted by Vodafone | |
| Document | Points |
| Valid (not expired) Australian/New Zealand Passport | 70 points |
| Valid (not expired) International Passport | 70 points |
| Drivers Licence or Permit issued by the Australian Government, including Learners Permit | 70 points |
| Valid Police/Defence Force ID photo | 70 points |
| Australian Government Proof of Age card/Photo Card/Keypass (must be submitted with a Green Medicare Card or a Passport to prove Permanent Residency) | 60 points |
Post-paid mobile phone or internet services
The business must ask the customer how many prepaid services they have. If the new service adds to the customer’s total prepaid mobile services, the business will need to request additional identification.